Technical Service and
support
Our comprehensive technical service and support aims to
- Enhance and sustain operational continuity of our installed base equipment
- Optimize our clients resources and installed base
- Train and educate constantly our customers about the benefits of our equipement
Our Philosophy
The technical service professionals and engineers at TriDM are directly trained by our suppliers at their headquarters.
- asistentest@tridm.com
- 22 57 76 76 ext 301 y 303
Technical Service
Technical Service and Support
Our team has over 15 highly trained technical service professionals and engineers plus administrative staff to support your needs. We are constantly growing and strengthening our position in the marketplace Our goal is to provide a comprehensive technical service, based on four key operational drivers
1. Preventive and Predictive maintance
Our team of technical service professionals and engineers work completely in line of hospital demands and requirements
We structure ourselves to anticipate the needs of our customers through strict working schedules and best market practices
Our broad experience and our historical database allow us to generate forecasts and specific projections for each equipment
2. Corrective Maintenance
TriDM works 24/7, 365 days a year to support any corrective maintenance requirement on the field.
Our staff is always on call and available to provide inmediate support to customers.
We provide nation wide service support to any hospital in Costa Rica.
3. Equipment Installation
Our team works with the most updated protocols for pre & post installation processes.
Hospitals are high complexity and dynamic centers that require top level certified professionals during installation process.
TriDM has over 3 decades of installation experience with medium to high complexity equipment.
4. Education and training
Education and training are a fundamental complement to maintenance, repairment and installation of equipment.
Our team is directly certified with top level specialists from our suppliers.
We work as a consultant and partner with our customers, training constantly hospital staff and personel